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TRaCclub Troubleshooting

Invalid Code

  1. The code has expired. Purchased codes can be activated 60 days after purchase before expiring. Solution: Contact Royal Rangers (rangers@ag.org or 417-862-1447 x.4177) to have your code reissued. A code can be reissued to the person whose name is on the membership.
  2. The code has already been used. You may need to contact Royal Rangers to have your user name and password sent to you.

Purchased Track Doesn’t Appear

  1. You will need to associate your new invitation with your existing account. Click on the “Add Tracks/Manage Tracks” button.
  2. You will need to create an account. Click on the “Purchase or Set Up Account” button.
  3. You may have two accounts. You may have already set up and account using the code from your Leader Manual. You may have set up a separate account with your purchased invitation code. Contact Royal Rangers (rangers@ag.org or 417-862-1447 x.4177) to have your accounts combined. One or more of your tracks may need to be reissued. If so, you will need to add the reissued code to the remaining account through the “Add Tracks/Manage Tracks” button.

Can’t View Files

  1. Download the current version of Adobe Reader at http://get.adobe.com/reader/?promoid=BUIGO.
  2. Your cache of cookies may be full. Cookie are what make web site function on your computer. If you cache is too full, then TRaCclub will have trouble operating. Follow the directions for the Internet browser you are using.
  • Internet Explorer: http://support.microsoft.com/kb/278835
  • Firefox:
    1. Open Tools - Clear Recent History
    2. Select everything in the time range
    3. Check Cookies and Cache and uncheck everything else
    4. Click clear now


 

  • Chrome
    1. Open Tools (Wrench at top right) - Options
    2. Click the “Under the Hood” tab
    3. Click “Clear browsing data”
    4. Check “Empty the cache” and “Delete cookies and other site data” and uncheck the rest
    5. Select everything in the time period drop down
    6. Click “Clear browsing data”


 

Deleted Cookies and Still Can’t View Files

  1. If you are using Internet Explorer 9 or higher, then you will need use the “Compatibility Mode.”
  2. If you have trouble with the Compatability Mode in IE, you should consider using Firefox.
  3. Contact Royal Rangers (rangers@ag.org or 417-862-1447 x.4177). We may have to refer you issue to the programming department.